Customer Service Advisor with Greek

Customer Service Advisor with Greek

Michelin is hiring!

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PRINCIPAIS REALIZAÇÕES ESPERADAS Gerencia pedidos e entregas • Coleta, registra e confirma pedidos do cliente conforme suas necessidades, acordo e nível de serviço estabelecido. • Propõe alternativas de produtos em caso de phase out ou penúria. • Se pertinente, otimiza, planeja e coordena a entrega com clientes e parceiros. Monitora a execução • Gerencia o portfólio de pedidos do cliente e monitora a execução. • Trabalha com os parceiros relevantes para garantir entregas no prazo e compromisso com o serviço. • Alerta proativamente os clientes em caso de qualquer evento, atraso ou falha com relação ao serviço assumido e participa da busca de uma solução para o cliente. • Informa e acompanha os clientes. Gerencia solicitações • Coleta solicitações e reclamações do cliente. • Analisa e fornece solução do problema ou a resposta adequada. • Contata, acompanha e fecha o ciclo com o cliente. • Analisa a causa de raiz e implementa ações corretivas para eliminar recorrências. • Compartilha problemas recorrentes com os parceiros internos para encontrar soluções. Suporte às vendas • Busca oportunidade de fazer up-selling e cross-selling em resposta a pedidos dos clientes, solicitações e gerenciamento de portfólio. Aplica e aprimora métodos de trabalho • Aplica padrões e procedimentos (inclusive regras de controle interno e embargo...). • Contribui para a melhoria contínua, a fim de aprimorar os métodos de trabalho e a satisfação do cliente.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

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